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How to reach us
Pick the channel that matches your question. We reply on business days; Enterprise SLAs are defined in your Order Form.
Platform status
Incidents and maintenance for IoneShop cloud services.
When you write
- Environment (sandbox / production)
- request_id / X-Request-Id if you have one
- Approximate UTC time
- Endpoint + HTTP status (redact secrets)
- Whether the issue involves webhooks or REST
Public ticket handling is best-effort unless your plan or Order Form includes support SLAs.